• Gwen-Cardiac web Patient Story: Gwen Hail - Cardiac

    January 31, 2015, was no different than any other night for Gwen Hail. She came home from a sporting event with her daughter, walked the dog and went to bed. But then, she woke up around 11:30 p.m. with chest pain and feeling sick.

    Husband Jason is a paramedic by profession and knew to call 911. Gwen was taken by ambulance to the emergency room at Regional Medical Center. Test results showed a 100% blockage of her LAD artery … the "widow-maker" artery.

    Quick intervention with coronary angioplasty and stent placement to open the artery proved life-saving for Gwen. She knows how fortunate she is to have RMC so close to home. She knows the outcome could have been much different.

    Gwen recalls her amazing nurses, the ER staff and cardiac specialists who, without a doubt, saved her life. She was discharged just a few days later, on February 4, and returned to her job as a Home Health and Hospice Care Coordinator on March 16. She is eternally grateful for her husband and daughter as key players in her recovery. She knows that each day is a blessing … and that this community is blessed to have RMC right here.

  • Shandrika-Cancer R web

    Patient Story: Shandrika Christopher - Cancer Survivor

    In October 2013, at 32 years old, Shandrika Christopher found a lump in her left breast through her monthly breast self-exam. She immediately visited her OB/Gyn, who referred her to a general surgeon for further testing. During that visit, she had a diagnostic 3-D mammogram and biopsy. She later heard the words that no one ever wants to hear: "We need to talk … you have cancer." Her test was positive for pre-cancer and cancer cells.

    As a social worker, Shandrika spends her days helping others navigate their way through life and its challenges. Now, it was her turn to seek and secure the help she needed to fight cancer. She quickly got to work. On December 2, 2013, pathology of lumpectomy confirmed Stage 2 breast cancer lymph nodes and surrounding tissues were negative. Wasting no time and following the recommendations of her doctor, she began chemotherapy on January 10, 2014, with her last treatment taking place on January 8, 2015. In, April 2014, she began radiation therapy daily for six weeks, with final treatment in June 2014. At her follow-up appointment in July 2014, she was cleared to end radiation. In April 2015, at her three-month appointment after chemotherapy, Shandrika received the best news possible: the "all clear."

    Throughout treatment, Shandrika was able to continue working as a social worker...tending to the needs of others. She reflects, with enormous gratitude, on the flexibility of scheduling treatments at Regional Medical Center around her life, her schedule. And she is extremely thankful for the numerous physicians and clinicians who cared for her along the way, not only for their expertise and skills, but also for their time, flexibility and compassion.

    "It was my faith, family and friends, great determination and the staff at RMC that brought me through this, "she said.

  • Sharon-OB-R web

    Patient Story: Sharon Hall - Obstetrics/Baby-Friendly

    As mother of two, Sharon Hall was already familiar with maternity care and services at Regional Medical Center, having delivered there in 2010 and 2013. Sharon also worked at RMC for 12 years and had that "insider" knowledge of the special support found here today for natural childbirth and breastfeeding, among other personalized possibilities.

    When Sharon learned she was pregnant with Samuel, she wanted to explore options to deliver naturally and design her birthing experience. Having been induced for delivery of her first two, she was excited to learn about RMC’s designation as Alabama’s first Baby-Friendly hospital. Sharon and her husband, Daniel, arrived for the birth of Samuel on January 15, 2015, with her birthing plan in place. She was eager to experience the immediate skin-to-skin bonding, "rooming in" with the baby and much more.

    Sharon’s experience with the physicians, nurses and entire care team was exceptional. She appreciates the great support of RMC’s lactation consultant as well. She advises other women and families looking for a personalized birthing experience to discover RMC and find the right care, right here.

  • Terry-Ortho web

    Patient Story: Terry Braxton - Orthopedics/Hip-Knee Replacement

    Terry Braxton is a husband, father of two sons and a grandfather. As a businessman, he assumed ownership of Tri-Co Supply Company of Alabama in January 2001. When he’s not working, he loves to hunt and fish and enjoys the hikes along the way. He doesn’t have time to slow down. But in 2010, he noticed that his left knee was increasingly painful when trying to do many of his normal activities.

    After exploring pain management and treatment options, Terry decided to have knee replacement surgery, right here at Regional Medical Center. Only a few days after surgery, he was up and around and starting rehab at the Tyler Center. And in no time, he returned to Lake Apalachicola to fish. The following summer, he was even able to water ski!

    With the support of his physicians and care team at RMC, Terry is again living life to its fullest. He credits the competence, concern and expertise of everyone involved in his care with helping him every step of the way. And he knows now, more than ever, that RMC has the right care, right here.

  • RMC Jacksonville - Best Place To Work

    For the third consecutive year, RMC Jacksonville has been named among Modern Healthcare’s Best Places to Work in Healthcare. The healthcare publication recognizes 100 outstanding healthcare employers across the nation, including hospitals, physician practices, insurers, suppliers, and consulting groups. This year RMC Jacksonville placed 11th among the 100 hospitals recognized at a recent awards celebration in Atlanta.

    Congratulations! RMC Jacksonville!
  • comp-4Center for Balance Disorders

    It is estimated that as many as 40% of adults suffer from problems associated with dizziness or imbalances that are serious enough to report to a physician. Falls are the number one causes of injury in Americans aged 55 and over, and many of the falls are associated with dizziness or a balance disorder. Regional Medical Center has combined their clinical staff and state-of-the-art equipment to offer advanced diagnostic and treatment services to patients who suffer from symptoms like dizziness, vertigo, unsteadiness, or loss of balance.

    read more information

  • comp-1UAB Cancer Care Network Program

    The UAB Cancer Center announced Tuesday that RMC will be one of the first affiliate hospitals in the new UAB Cancer Care Network program. As a network affiliate, RMC will be able to collaborate with UAB physicians on diagnosis and treatment, cancer patients will have access to more clinical trials and RMC staff will receive education and training on breaking medical innovations.

    read more

  • babyfrindlyYour Baby Friendly Hospital

    Let us share with you and your family why RMC is the best choice for your maternity needs..

    The Baby Friendly Hospital Initiative (BFHI) is a workd-wide program sponsored by the World Health Organization (WHO) and the United Nations Children’s Fund (UNICEF). The BFHI encourages and recognizes birthing facilities that offer the optimal level of care for infant feeding.

    read more

Patients at RMC have the right to:

Access to Care
Individuals shall be afforded impartial access to treatment or accommodations that are available or medically indicated, regardless of race, creed, sex, national origin, or source of payment for care.

Respect and Dignity
The patient has the right to considerate, respectful care at all times and under all circumstances, with recognition of his/her personal dignity.

Privacy and Confidentiality
The patient has the right to expect reasonable safety insofar as the hospital practices and environment are concerned.

The patient has the right to know the identity and professional status of individuals providing service to him/her and to know which physician or other practitioner is primarily responsible for his/her care.

The patient has the right to reasonably informed participation in decisions involving his/her health care.

The patient, at his/her request and expense, has the right to consult with a specialist.

The patient has a right to obtain from the practitioner responsible for coordinating his/her care, complete and accurate information concerning his/her diagnosis (to the degree known), treatment, and any known prognosis in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual.

The patient has a right to access people outside the hospital by means of visitors, and by written communication.

Refusal of Treatment
The patient may refuse treatment to the extent permitted by law. When refusal of treatment by the patient or his/her legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.

Transfer and Continuity of Care
A patient may not be transferred to another facility unless he/she has received a complete explanation of the need for the transfer and of the alternatives to such a transfer and unless the transfer is acceptable to the other facility.

Hospital Charges
Regardless of the source of payment of his/her care, the patient has the right to request and receive an itemized and detailed explanation of his/her total bill for services rendered in the hospital. The patient has the right to timely notice prior to termination of his/her eligibility for reimbursement by any third party.

Hospital Rules and Regulations
The patient should be informed of the hospital rules and regulations applicable to his/her conduct as a patient.

Advance Directives
The patient has the right to information about and to complete an advance directive.

The patient has the right to discuss any issues that did not meet their expectations, and is entitled to information about the hospital’s mechanism for the initiation, review, and resolution of patient complaints.

The patient has the right to participate in the consideration of ethical issues that arise in the provision of their care, and access to the Ethics Committee.

Children and adolescents who are patients at RMC have the same rights as adult patients, except that the authority for decision making, access to medical records, and explanations of the medical bill shall be available only to their parents, or legal guardians if applicable. Patients 14 years or older may make decisions regarding health care.

When difficult decisions need to be made about the treatment of an infant, child or adolescent, the guidelines below should be followed:


1. Generally, parents or legal guardians will function as decision makers for children or infants. Many children, however, are capable of participating in the decision making process, even though they are unable to give legal consent, and they should be involved as much as possible.


2. If the parents or other legal guardians make a treatment choice contrary to the child's expressed preference, every effort should be made to resolve the disagreement.


Responsibilities of children and adolescents are identical to the responsibilities of adults. Their parents, however, will be expected to share and support the fulfilling of those responsibilities as they are able.

RMC follows "Consent for Treatment" guidelines established by the State of Alabama and the Alabama Hospital Association.

Policies and Procedures
RMC has policies and procedures in place that will allow the patient the opportunity to decide what medical treatments they wish to accept or refuse. These policies outline the procedure that should be followed if this is your wish. We hope your stay in RMC will not require any decision similar to these, but our staff is willing to assist you in any way possible.

Patient Responsibilities
In order to ensure that you receive the best health care possible, we need your help. By assuming these responsibilities, you can contribute to your care in a positive way.

Provision of Information
A patient has the responsibility to provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his/her health.

Compliance with Instructions
A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his/her health care including following the instructions of nurses and other staff as they carry out the coordinated plan of care.

Refusal of Treatment
The patient is responsible for his/her actions if he/she refuses treatment or does not follow the practitioners instructions.

Hospital Charges
The patient is responsible for assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.

Hospital Rules and Regulations
The patient is responsible for following hospital rules and regulations affecting patient care and conduct.

Respect and Consideration
The patient is responsible for being considerate to the rights of other patients and hospital personnel and for being respectful of the property of other persons and of the hospital.